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Frequently Asked Questions
Welcome to our help page. This page is broken down below into the following categories: Top Questions Asked, Ordering, Shipping, Returns and Miscellaneous to make it easy to find the information you're looking for.
For additional assistance concerning online purchases or customer service, you may:• Send us an email at email@example.com • You may call us toll free: 1-888-311-3687• You may write us at:
three dotsattn: online store7340 lampson ave.garden grove, ca 92841
The shipping fees vary depending on the total weight of your order, the location we ship to, and the delivery option chosen.
Shipping charges will be automatically calculated at the check out page for the type of shipping you choose.
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
Once you have placed an order, you can check on its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
To track your order please visit our website and click on the order status link. You will be able to get your UPS tracking number by logging in and clicking on your order number. Enter that number at either www.ups.com to check status of your online order.
Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.
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You can shop at www.shopthreedots.com online with confidence. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
Domestic Delivery Options:
International Delivery Options:
Overnight orders must be submitted Monday through Friday by 10:30 a.m. PST.
Overnight orders placed on Friday will arrive the following Monday.
Orders placed on Saturday and Sunday will be processed on the following Monday. Holidays Excluded.
If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day; if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Domestic orders shipped via UPS should arrive within 3-10 business days (both carriers take similar length to arrive to you). Packages can be shipped Next Day Air, 2nd Day Air, or 3 Day Select within the continental United States for an additional charge. At this time, we do not offer weekend delivery service.
We ship to the United States, 50 states and Puerto Rico.
We ship to international countries under the following terms:
Returns and Exchanges
If you are not 100% satisfied with your purchase at Three Dots Online Store, we will gladly accept returns for a refund.
You may return unwashed, unworn, unused or defective merchandise within 180 days from the date of receipt. Products must be in the condition you received them.Please follow these simple steps:
Once your package has been received, your refund will be processed within 7 business days. You will be notified via e-mail when the refund has taken place.
Shipping charges will be refunded if your receive the wrong item or the merchandise is defective. If you are making return because you would like a different style, size. or color, shipping charges will not be refunded.
How to Make an Exchange
You may exchange unwashed, unworn, unused or defective merchandise within 180 days from the date of receipt. Exchanges are only valid for the same item in a different size or in a different color and subject to availability.
Please follow these simple steps:
Once your package has been received, we will send a replacement and charge an additional $6 for shipping to your credit card. You will be notified via e-mail when the shipment has taken place.
Shipping charges will be refunded if you receive the wrong item or the merchandise is defective.
Got questions? Contact us.
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