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Frequently Asked Questions
Welcome to our help page. This page is broken down below into the following categories: Top Questions Asked, Ordering, Shipping, Returns and Miscellaneous to make it easy to find the information you're looking for. |
| TOP QUESTIONS ASKED |
| How can I contact you? |
For additional assistance concerning online purchases or customer service, you may:
• Send us an email at customerservice@threedots.com
• You may phone us toll free: 1-888-311-3687
• You may write us at:
three dots
attn: online store
7340 lampson ave.
garden grove, ca 92841 |
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| What are your shipping fees? |
The shipping fees vary depending on the total weight of your order, the location we ship to, and the delivery option chosen.
Shipping charges will be automatically calculated at the check out page for the type of shipping you choose. |
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When will my order be shipped? When will it arrive?
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If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. |
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What's the status of my order? How do I track my order?
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Once you have placed an order, you can check on its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
To track your order please visit our website and click on the order status link. You will be able to get your UPS tracking number by logging in and clicking on your order number. Enter that number at either www.ups.com to check status of your online order.
Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.
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Do you offer Gift Certificates?
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Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website. Click here for more information. |
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| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card. |
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| ORDERING QUESTIONS |
Do you offer Gift Certificates?
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Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website. Click here for more information. |
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Why should I become a registered user?
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QUICK CHECKOUT: Super fast and easy checkout process since all of your info is already saved.
E-MAIL OFFERS: With your permission, we'll send you news about our latest styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.
Click here to register now.
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How do I change or cancel an order?
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To cancel or change order you recently completed, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request. However, our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. |
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What are my payment options?
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We accept Visa, MasterCard, American Express, and our online Gift Certificates. |
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| Are purchases on this website really tax free? |
Yes - we collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the state of California. |
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| Is ordering over the internet secure? |
You can shop at www.shopthreedots.com online with confidence. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
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| SHIPPING QUESTIONS |
| What are your shipping fees? |
The shipping fees vary depending on the total weight of your order, the location we ship to, and the delivery option chosen.
Shipping charges will be automatically calculated at the check out page for the type of shipping you choose. |
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| What delivery options are available? |
Domestic Delivery Options:
- UPS Next Day Air® - Guaranteed overnight delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 noon, or end of the next business day depending on destination
- UPS 2nd Day Air® - Guaranteed delivery to every address in the 50 states (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day
- UPS 3 Day Select® - Guaranteed delivery within three business days to and from every address in the 48 contiguous states
- UPS Ground - Guaranteed day-definite delivery to every address in the U.S. 50 states and Puerto Rico
International Delivery Options:
- UPS Worldwide Express® -1-3 Business Days. Delivery by 10:30 a.m. or 12:00 noon
- UPS Worldwide Expedited® -2-5 Business Days. Delivery by end of day
Overnight orders must be submitted Monday through Friday by 10:30 a.m. PST.
Overnight orders placed on Friday will arrive the following Monday.
Orders placed on Saturday and Sunday will be processed on the following Monday. Holidays Excluded. |
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| What's the status of my order? How do I track my order? |
Once you have placed an order, you can check on its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information. |
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When will my order be shipped? When will it arrive?
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If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day; if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Domestic orders shipped via UPS should arrive within 3-10 business days (both carriers take similar length to arrive to you). Packages can be shipped Next Day Air, 2nd Day Air, or 3 Day Select within the continental United States for an additional charge. At this time, we do not offer weekend delivery service. |
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| How do I know that my order has been shipped? |
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. |
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What's the difference between "Order Date" and "Ship Date"?
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On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date. |
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What countries do you ship to? What about duties?
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We ship to the United States, 50 states and Puerto Rico.
We ship to international countries under the following terms:
- We currently ship to the following regions: North America, South America, Europe, Africa, Oceania, and the Middle East
- International orders are shipped via U.P.S. and typically arrive within 5-10 business days after leaving our warehouse.
- International orders must have the same billing and shipping address. Orders with a different billing and shipping addresses will not be processed.
- International delivery fees are determined by carrier rates
- Our international shipping charges do not include local taxes or duties. Please contact your local customs office to request details of these fees.
- As required by law, we are required to disclose the full value of the package contents.
- We Accept Returns and Exchanges on International orders within 180 days of purchase. International buyers are responsible for all shipping costs and fees for returns.
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| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses. |
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| If I send my package as a gift, will the recipient receive the invoice? |
We only attach a packing slip with your order; no invoice. |
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| RETURNS & EXCHANGES |
| What is your return/exchange policy? |
Returns and Exchanges
If you are not 100% satisfied with your purchase at Three Dots Online Store, we will gladly accept returns for a refund.
You may return unwashed, unworn, unused or defective merchandise within 180 days from the date of receipt. Products must be in the condition you received them.Please follow these simple steps:
- Include a copy of your order invoice and indicate the reason for return. To print your order, go to "order status"
- Package and seal your return securely. All merchandise must be returned in the condition in which you receive it. Use the original packaging if possible.
- Affix the UPS postage-paid return label provided. We will deduct $6 from your order refund when using the postage paid return label.
- Drop your package at any UPS location.
- If you wish to use another shipping carrier at your own cost, make sure to insure your return and send it back to:
three dots
attn: online store returns
7340 lampson ave.
garden grove, ca 92841
Once your package has been received, your refund will be processed within 7 business days. You will be notified via e-mail when the refund has taken place.
Shipping charges will be refunded if your receive the wrong item or the merchandise is defective. If you are making return because you would like a different style, size. or color, shipping charges will not be refunded.
How to Make an Exchange
You may exchange unwashed, unworn, unused or defective merchandise within 180 days from the date of receipt. Exchanges are only valid for the same item in a different size or in a different color and subject to availability.
Please follow these simple steps:
- Include a copy of your order invoice and indicate the reason for return. To print your order, go to "order status"
- Include a copy of your order invoice and indicate the item you wish to for a new size or color . To print your order, go to "order status"
- Package and seal your return securely. All merchandise must be returned in the condition in which you receive it. Use the original packaging if possible.
- Drop your package at any UPS location.
- If you wish to use another shipping carrier at your own cost, make sure to insure your return and send it back to:
three dots
attn: online store returns
7340 lampson ave.
garden grove, ca 92841
Once your package has been received, we will send a replacement and charge an additional $6 for shipping to your credit card. You will be notified via e-mail when the shipment has taken place.
Shipping charges will be refunded if you receive the wrong item or the merchandise is defective.
Got questions? Contact us. |
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| MISCELLANEOUS QUESTIONS |
Do you have a size chart?
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Yes. The women size chart is available here. |
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Where can I find a store near me that carries your products?
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Searching for a store near you that sells our products is easy, just go to our Store Locator page. |
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Can you tell me when new products or special promotions are announced?
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Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started. |
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What is the Address Book and how do I use it?
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Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. |
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Are the products on the website the same as in the
stores? |
Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, visit our Store Locator page. |
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| I bought your product on eBay, is it authentic? |
We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To ensure you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers. |
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| Is my personal and credit card information safe on your website? |
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format. |
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| What is your privacy policy? |
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here. |
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